Reference

Terms and Conditions That Govern Your b650 Account

These terms set out the rules between you and b650 when you open an account, make deposits via bKash, Nagad, or Rocket, and use any part of the platform.

Account EligibilityPayment TermsWallet RulesUser ConductDispute Process
b650 Terms and Conditions That Govern Your b650 Account
TERMS CONTACT

Reach Us About These Terms

If a clause is unclear, if you want to dispute a decision made under these terms, or if you need a copy of the current version sent to your registered email, our support team handles all of that. Reach out through any of the channels below and reference your account ID so we can pull up your case quickly.

Live Chat Start a live chat session from your account dashboard. Available during platform operating hours for terms queries and account disputes.
Email Support Send a detailed message to our support address. We aim to respond to terms-related emails within one business day.
Help Centre Our help centre carries the current published version of these terms alongside answers to common account and payment questions.
HOW WE OPERATE

Account Security and Your Rights Under These Terms

We hold your account data under a strict access policy — only the processes that need it to verify a transaction or respond to a support request can reach it. Here is how we handle the four areas that matter most to you.

Account Verification

When you register, we verify your identity through a one-time OTP sent to your mobile number. Withdrawal requests above a set threshold trigger a secondary document check before funds move to your bKash, Nagad, or Rocket wallet.

Data Retention

We keep transaction records and account activity logs for the period required by applicable financial regulations. You can request a summary of your stored data by contacting support with your account ID.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings; disabling session cookies will affect login behaviour.

Requesting Changes

To correct account details, request data deletion, or raise a terms dispute, contact support via live chat or email. We will confirm receipt and give you a resolution timeline based on the nature of the request.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account rights, and what to do if something goes wrong.

Account eligibility depends on your local law and the regions b650 currently serves. You must meet the age requirement set by applicable law in your jurisdiction and agree to these terms before your account is activated.

Yes. Any deposit or withdrawal you make through bKash, Nagad, or Rocket is covered by these terms alongside the payment provider's own conditions. Both sets of rules apply at the same time.

We notify you through your registered account before any material update takes effect. Continuing to use the platform after that notice counts as acceptance of the revised terms.

Yes. Contact our support team via live chat or email with your account ID and specify what data you need. We will confirm receipt and provide a timeline for delivering your data summary.

Raise the dispute through live chat or email support, referencing your account ID and the specific decision. Our team will review the case and respond with a resolution or escalation path within one business day.

Where applicable law in Bangladesh or another eligible region conflicts with a clause here, local law takes precedence. These terms are not intended to limit any right you hold under your jurisdiction's regulations.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.